Privacy Policy

Policy Statement

The Privacy Policy describes how Festina Lente collects and uses information about its clients, customers and website visitors (You or The Users).


What information does Festina Lente collect from its Users?

Festina Lente collects different types of personally identifiable information in order to be able to provide its services to you. Such information may include, but is not limited to, name, mailing address, telephone numbers, email addresses, date of birth, emergency contacts and other information. Users provide all such information voluntarily through various order forms, email messages sent to Festina Lente, telephone, etc.  Festina Lente does not store credit or debit card information; this is always taken by and stored on third party websites like Sagepay or Eventbrite.

Festina Lente also collects different types of non-personally identifiable information that may include referral URL’s, Users’ IP addresses, Users’ use of website, information about the browsers used by the User, etc. Some of this information is collected through Cookies, which are small pieces of data that are sent to your browser from a web server and are stored on your computer’s hard drive and help Festina Lente identify you as the User. You have the choice to modify your browser and thus to reject the Company’s cookies.


How does Festina Lente use the information it collects?

Festina Lente uses all collected information primarily for provisioning the services you have enquired about and ordered, together with providing you with ongoing user support. We may also use your information to send you SMS notifications, telephone or text you. User information is also used for improving Festina Lente’s business processes to make your overall user experience more rewarding. Your information can also be used for resolving ownership and other disputes and enforcing agreements between you and Festina Lente.


Does Festina Lente disclose Users’ information to third parties?

All personal information collected by Festina Lente is treated as strictly confidential. We may use your information to contact you using external communication companies like Vertical Response for our newsletters, survey companies like Survey Monkey for client and customer surveys and Salesforce for client communications. The use of any data provided by Festina Lente to these partnering service providers is governed by their own Privacy Policies and is beyond Festina Lente’s control.  We will never sell your data to another company for their own use.


What does Festina Lente do to prevent loss, misuse or alteration of Users information?

We guarantee that we strictly apply all industry standard security measures to protect your personal information. Such measures include without limitation: data encryption, password protected access to Users’ personal information, limited access to the sensitive data, encrypted transfer of sensitive data submitted by the User through Festina Lente’s order forms, login forms etc. There may be security and privacy limitations, which are beyond Festina Lente’s control. By choosing to provide personal information to Festina Lente you understand and agree that the security, integrity and privacy of your information cannot be 100% guaranteed.

Festina Lente reserves the right to change this Privacy Policy at any time. Such changes will become effective and binding after their posting on the Festina Lente websites. You agree to regularly review this Privacy Policy for revisions and updates. By continuing to use Festina Lente’s services and website after any posted revision, you agree to those changes.

To report an incident of abuse, please email