Transparency of Funds received by Festina Lente

In line with Festina Lente’s Code of Governance, Festina Lente makes every effort to ensure that there is complete transparency relating to all funds received via funders, donors, fundraising, grant applications or other monies raised for Festina Lente.  This is done by adhering to the following:

♦ All monies received from the Department of Social Protection, Department of Health and Children and the Department of Education and Skills go towards direct service provision and overheads relating to each funded programme.

♦ Accounts are audited annually and posted on the Festina Lente website.

♦ Friends of Festina Lente supports the provision of an Equine Assisted Learning Service for young people and families affected by socio economic disadvantage and all funds from this go directly towards this project.

♦ All monies received through grant applications are spent directly on the project.

♦ Donors wishing to support Festina Lente are asked if how they would like the funds to be spent and are given a number of projects from which to choose. Similarly donors are given a choice of being named or to remain anonymous.  It is our experience that donors prefer to remain anonymous but do however like to be kept appraised of progress.

♦ All donors receive an end of year report of how their donations have been spent including the number of people who have benefited and the type of programmes that have been delivered

♦ During 2016, Festina Lente received two very generous donations which have gone directly to support the development of an Equine Outreach Programme. Funds were used to purchase a purposely designed vehicle and to fund staffing of this for the first 2 years.  Over the next two years, a fundraising campaign will be initiated to fund this as a full time programme.

If you would like to know more about how Festina Lente is investing your funds please email our Chief Executive Officer Jill Carey at jillcarey@festinalente.ie

Festina Lente charity is committed to the following principles: 

Principle 1.Leading our organisation. We do this by: 

1.Agreeing our vision, purpose and values and making sure that they remain relevant;

2.Developing, resourcing, monitoring and evaluating a plan to make sure that our organisation achieves its stated purpose.

3.Managing, supporting and holding to account staff, volunteers and all who act on behalf of the organisation.

Principle 2.Exercising control over our organisation. We do this by:

1.Identifying and complying with all relevant legal and regulatory requirements;

2.Making sure that there are appropriate internal financial and management controls;

3.Identifying major risks for our organisation and deciding ways of managing the risks.

Principle 3.Being transparent and accountable. We do this by:

1.Identifying those who have a legitimate interest in the work of our organisation (stakeholders) and making sure that there is regular and effective communication with them about our organisation;

2.Responding to stakeholders’ questions or views about the work of our organisation and how we run it;.

3.Encouraging and enabling the engagement of those who benefit from our organisation in the planning and decision-making of the organisation.

Principle 4.Working effectively. We do this by:

1.Making sure that our governing body, individual board members, committees, staff and volunteers understand their: role, legal duties, and delegated responsibility for decision-making.

2.Making sure that as a board we exercise our collective responsibility through board meetings that are efficient and effective.

3.Making sure that there is suitable board recruitment, development and retirement processes in place.

Principle 5.Behaving with integrity. We do this by:

1.Being honest, fair and independent;

2.Understanding, declaring and managing conflicts of interest and conflicts of loyalties;

3.Protecting and promoting our organisation’s reputation.

We confirm that our organisation is committed to the standards outlined in these principles. We commit to reviewing our organisational practice against the recommended actions for each principle every year.

The Board of Directors for Festina Lente Foundation include:

♦ John Green (Chairperson)
♦ Greg Jones
♦ John Doyle
♦ Philip Byrne
♦ William Micklem

The members of the Board are committed to the management and strategic development of Festina Lente; each director brings a valuable set of skills and experiences. The board meets once a month for a review.

Feedback and Complaints Procedure

Festina Lente is committed to ensuring that all our communications and dealings with students, clients, the general public and our supporters are of the highest possible standard. We listen and respond to the views of students, clients, the general public and our supporters so that we can continue to improve.

Festina Lente welcomes both positive and negative feedback. Therefore we aim to ensure that:
• it is as easy as possible to make a complaint;
• we treat as a complaint any clear expression of dissatisfaction with our operations which calls for a response;
• we treat it seriously whether it is made by telephone, letter, fax, email or in person;
• we deal with it quickly and politely;
• we respond accordingly – for example, with an explanation, or an apology where we have got things wrong, and information on any action taken etc;
• we learn from complaints, use them to improve, and monitor them at our Board.

If you do have a complaint about any aspect of our work, you can contact our CEO Jill Carey in writing or by telephone.
In the first instance, your complaint will be dealt with by our Chief Executive. Please give us as much information as possible and let us know how you would like us to respond to you, providing relevant contact details.

Write to:
Jill Carey CEO
Festina Lente, Old Connaught Road, Bray, Co Wicklow
Phone: (01)2720704
Email: jillcarey@festinalente.ie
Festina Lente offices are open Monday – Friday from 9.00 am to 5.30 pm, and closed between 1.00 pm and 2.00 pm each day.

If you complain in person or over the phone, we will try to resolve the issue there and then. Similarly, if you complain by email or in writing we will always acknowledge your complaint within 7 days, and do everything we can to resolve it within 21 days. If this is not possible, we will explain why and provide a new deadline.

If you are not happy with our response, you may get in touch again by writing to the Festina Lente’s Chairperson John Green. The Chairperson will ensure that your appeal is considered at Board level and will respond within two weeks of this consideration by Board members. Write to: John Green, Festina Lente Chairperson, Festina Lente, Old Connaught Road, Bray, Co Wicklow.